RFID fob not recognised, or "Not authorised to charge" error displayed

RFID fobs are normally allocated on a per-site basis to a single user and are therefore activated on a one-by-one basis. Fobs can also be accessed for general use and set to free-vend for users, for example. The setup of these will have been specific to your rquirements.

If the fob is not working as expected, the charging cluster at the site will likely have been restricted for use in a specific way as per the clients’ requirements.

If you believe your RFID fob should be authorised for use and is not working, please contact support@crackingenergy.com for assistance. In most cases, we can remotely resolve your issues to get you back up and running as quickly as possible.